Refund Policy

This Refund Policy clearly defines the complete rules and procedures for returns and refunds for all orders placed on our website. The policy is formulated to provide transparent, fair, and customer-friendly shopping protection for every user. We strive to deliver a worry-free shopping experience by offering flexible return and refund services for all home textile and lifestyle products. By placing an order on our website, all customers acknowledge and agree to the terms stated in this Refund Policy.

General Refund Eligibility

We support returns and refunds for all products sold on the website within a valid return period. Customers can apply for a return and refund if they are unsatisfied with product style, size, comfort, or overall usage experience. Refund applications are also acceptable for products with quality defects, damage caused during transportation, or any non-human induced functional issues.

To qualify for a full refund, all returned items must remain in original condition with intact packaging, complete accessories, and no obvious man-made damage, excessive wear, or private modification. Products that have been severely damaged, improperly used, or deliberately destroyed will not be eligible for refund services.

Return Time Window

All products are covered by a long-term return guarantee. Customers can initiate return applications within sixty days after receiving the goods. All return requests submitted within the valid time window will be fully reviewed and processed by our professional after-sales team.

Any return application submitted beyond the valid return period will not be accepted. We recommend customers to inspect products and confirm product conditions in a timely manner after receiving the package, so as to better protect their legitimate shopping rights and interests.

Standard Refund Processing Procedure

Once customers confirm the need to return goods, they shall submit a return application through the official contact channel on the website. Our after-sales team will review the application quickly and provide formal return guidance and address information.

After customers send back the goods in accordance with the return requirements, we will inspect and verify the condition of the returned items upon receipt. For all eligible return orders, we will complete the official refund processing within five to ten working days.

The refund amount will be fully returned to the customer’s original payment account. No hidden fees, handling charges, depreciation fees, or additional deductions will be applied to eligible refund orders. The entire refund process is transparent and standardized.

Shipping and Tariff Refund Rules

Our website provides free global shipping for all orders, and all tariffs and customs clearance fees incurred during transportation are fully borne by us. Customers do not need to bear any additional logistics and tariff costs during the initial purchase.

For returned orders, the original shipping cost and tariff cost will not be charged to customers. We only process the refund of the product payment amount paid by customers. No extra fees will be deducted for logistics and customs related expenses.

Partial Refund Rules

We support partial refund services for combined orders. If customers only need to return part of the products in a single order, we will refund the corresponding payment amount of the returned products according to the actual situation, without affecting the validity of other products in the order.

Partial refund processing follows the same processing cycle and verification standards as full refund orders, ensuring fair and consistent service standards for all customers.

Unqualified Refund Situations

The following situations do not support return and refund services. Applications in the following cases will be directly rejected by our after-sales team.

Products damaged due to improper use, improper storage, private modification, or deliberate destruction by customers. Products with missing original packaging, missing accessories, or serious wear and tear that affect secondary sales. Return applications submitted beyond the valid return time window. Abnormal repeated return applications or malicious refund behaviors that violate fair shopping rules.

Refund Delay Explanation

In extreme cases such as regional logistics delays, customs clearance abnormalities, and third-party payment system maintenance, the refund arrival time may be slightly delayed. Once the delay occurs, our team will actively track the progress and urge the payment platform to complete the fund arrival as soon as possible.

Customers can contact our customer service team at any time to inquire about the refund progress. We will provide real-time feedback and solve abnormal problems for customers in a timely manner.

Policy Update Right

We reserve the right to adjust and optimize the terms of this Refund Policy according to service upgrade and operational needs. The updated policy content will be displayed on the official website in real time. Continued use of the website shopping service by customers is regarded as recognition and acceptance of the latest policy terms.

Contact Support

If you have any questions about return conditions, refund progress, policy rules, or special after-sales applications, please get in touch with us through the Contact Us page on the website. Our professional after-sales team will provide you with accurate replies and thoughtful service support.